"Thank you for calling HP Total CARe. My name is Migz. May i have your name please?"
"Ms. Miller do you have a service ticket number or may i have your phone number?"
IF service ticket number is provided, "Let me pull up your records and see how i can help you today."
-if open service ticket number exists, the agent should read th eissue back to the customer
-if no open service ticket number exists, then "How cabn i help you today?" and customer will announce the issue or request.
ask the customer
-"may HP contact you by phone, mail or email with product/service updates, offers or event info?"
"Thank you, We value your privacy. If you want tot learn how HP colects and uses your personal informatio0n or how to change your privacy preferences, our privacy statement can be found at the link bottom of HP's homepage".
if the customer ask why:
"Occasionally, hp COMMUNICATES INFORMATION on products, services and/or support. THis may include new product information to participate in market research."
"may HP contact you with information that would be relevant you?"
"Is there anything else i can help you with>"
if yes... support as necessary
if no, "OK, - i will go ahead and close the service ticket. Do you have something to write with? i want to give you a service ticket number, should you feel the need to call us back."
"Ms. Miller Thank you for calling HP and remen=mber for your support needs to hp.com/support. HAve a nice day"