• May 6, 2010 at 5:23 am

    my phone died, i plugged it in and turned it back on, it froze for a min so i took the battery out, when i put it back in i only had 3 home screens instead of 7 and some stuff is different, the music player, the options, the arrow on the main screen, the widgets. what happened? and how do i get all my screens back? thanks!

  • May 10, 2010 at 3:58 am

    SORRY BUT YOU CAN’T, I HAVE A HERO AND IT’S THE SOFTWARE, SINCE SPRINT IS TRYING TO COME OUT WITH THE EVO 4G AND THEIR NEW 4G NETWORK THE HERO HAS HAD TON’S OF PROBLEMS. TRY TO MASTER RESET YOUR PHONE ON YOUR OWN IF THAT DOES NOT WORK NOT THEN REPAIR CENTER YOU GO. GO TO SETTINGS, SECURITY, GO TO THE BOTTOM AND HIT FACTORY DATA RESET. BE SURE TO CREATE AN GMAIL ACCOUNT FIRST TO BACK UP ALL YOUR CONTACTS. AFTER RESETING THE PHONE GO TO SETTINGS, ABOUT PHONE AND SYSTEM UPDATES AND UPDATE PRL, PROFILE AND FIRMWARE.
    IF YOU NEED MORE HELP EMAIL ME